Return/Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Notice:

1.Sale/Customized products don't apply to RETURN terms.

2.We don’t accept return parcel without paying the shipping fee.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@daisysay.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
If the return is approved, you’ll be refunded on your original payment method within 10 business days. Please remember it takes  time for your bank or credit card company to process and post the refund too.

 

NOTICE: During the refund process, Paypal /credit card /other related payment providers will no longer return your shipping costs and transaction fee. Due to this, we don't return your shipping costs, and retain a 15% refund handling fee.

We cannot cancel the order if the product is already shipped out.